Service Management

We support you in finding the right solution for your IT Service Management requirements. Together with you, our IT Service Management team will carefully implement it. We ensure that efficiency, process quality and profitability are optimised, thus paving the way for service orientation.

By guaranteeing the IT services visible to your customer, the efficiency, quality and profitability of your organisation can be continuously improved.

Step by step to service orientation

Service Strategy

We offer you a tailor-made consultation for the definition and specification of the service strategy. We will advise you on financial comparisons and various aspects from a business perspective.

Service Operation

Together we plan operative processes in order to maintain the agreed performance in daily operations as smoothly as possible.

Transfer of services to the company

We translate your requirements into concrete IT services and ensure a smooth transfer to our support and operations team.

Continuous service improvement

We are constantly working on optimising the service and thus achieving a sustainable increase in service performance and quality. This is the only way to ensure the long-term business success of your company.

Service Development

In addition to the architectural framework conditions, the security aspects should not be neglected from an operational perspective.

Service components in Service Management

We happily develop your individual service components together with you.

  • Patches
  • Deployments
  • Architectural changes
  • Initial evaluation of change requests
  • User management
  • Ensuring browser compatibility
  • Security Monitoring
  • Backup / Recovery
  • Proactive monitoring of the impact of updates and releases

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Application Management

Our dedicated service team ensures the reliability and high availability of your application.

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