Join develops an organizational platform for volunteers

ARNO
Auch nach Einführung des neuen Berufsbildes "Notfallsanitäter" werden weiterhin Rettungssanitäter im Rettungsdienst, Krankentransport und im Katastrophenschutz zum Einsatz kommen. Die Besetzungsvorgaben richten sich nach dem jeweiligen Landesrettungsdienstgesetz. In der Regel werden Rettungssanitäter als Fahrer eines Rettungswagens eingesetzt; im Krankentransport können Sie auch die Aufgaben der Transportführer übernehmen. In einigen Bundesländern ist auch der Einsatz als Fahrer des Notarzteinsatzfahrzeugs möglich.

With over one million members and supporters, Malteser Hilfsdienst is one of the largest charitable service providers in Germany. The Catholic relief organization is represented in more than 700 locations nationwide, and Christian service to those in need is at the heart of its work. In order to comply with this, a holistic IT solution is needed to support the administration of volunteers.

ARNO not only covers personnel management, but also material management, an event module and service and deployment planning.

What do volunteers need?

Aid organizations, have a very high need for coordination. It is a challenge to manage volunteer resources in a consistent and binding manner and to avoid redundancies. Organizational processes are carried out and tracked differently depending on the location.

SoCura offers organizations from charity, church and health care reliable and precise services from a single source. With ARNO, the app for resource planning in non-profit organizations, a solution has been created to support the daily work of volunteers. Efficiency, performance and quality play a major role in this.

Join was commissioned with the development of the application.

ARNO – the organization platform

ARNO is a web application with which non-profit organizations can manage the resources in their branches, groups or units both locally and across organizations. ARNO consists of different modules and can thus be built up modularly for each organization in such a way that exactly those functions are covered that are ultimately needed.

The personnel module is used for the administration of the volunteers with extensive functionalities. Here, all information about qualifications, further training, activities, experience and availability, but also the most diverse documents are managed across organizations. Volunteers can thus be active in several locations without causing additional work for the administration.

The greatest strength of the Material module is that it can efficiently aggregate large and heterogeneous amounts of data. This makes it possible to generate and store more complex personal views beyond the simple search and filter functionalities.

The event module is used for deployment planning or duty scheduling and can access data records from both the personnel module and the material module. This allows the person responsible for deployment planning to efficiently plan and organize necessary resources. In addition, if necessary, several locations can easily collaborate across many areas, as the underlying data can be viewed across organizations, depending on authorization. All of this is made possible thanks to the fine-grained authorization system. In fact, members who work at multiple sites can also take on different roles in them.

ARNO Plattform

ARNO event module

What does this mean for organizations like Malteser?

With the introduction of ARNO, standardized organizational processes as well as a standardized volunteer administration are established and covered. Operations and events can be planned efficiently and quickly due to the availability of valid personnel data. In the event of a disaster, important information can be viewed quickly.

Statistics and evaluations ensure that work can always be further optimized. Beyond the pure efficiency of the organizational work, it is important to mention that thanks to ARNO, the legal risks associated with the work of the honorary office can also be successfully minimized.

In a first step, the platform was further developed together with Malteser Hilfsdienst (parent company of SoCura GmbH) and rolled out nationwide in Malteser Ehrenamt. This will considerably facilitate the daily work of volunteers from all areas throughout Germany.

Technologies used

js, MSSQL, Redis, Azure Cloud Services, Docker

ARNO
Auch nach Einführung des neuen Berufsbildes "Notfallsanitäter" werden weiterhin Rettungssanitäter im Rettungsdienst, Krankentransport und im Katastrophenschutz zum Einsatz kommen. Die Besetzungsvorgaben richten sich nach dem jeweiligen Landesrettungsdienstgesetz. In der Regel werden Rettungssanitäter als Fahrer eines Rettungswagens eingesetzt; im Krankentransport können Sie auch die Aufgaben der Transportführer übernehmen. In einigen Bundesländern ist auch der Einsatz als Fahrer des Notarzteinsatzfahrzeugs möglich.